Privacy Policy

Last updated: March 20, 2024

Introduction

Agentix is a cutting-edge SaaS platform that leverages AI to enhance customer interactions, streamline support, and drive engagement. We are committed to safeguarding your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, and protect your data, as well as your rights in relation to it. Our practices may evolve, and we will update this policy accordingly to reflect any changes.

How to Contact Us About Privacy

Agentix is headquartered in Ontario, Canada. If you have questions, concerns, or requests related to this policy or your personal data, our Privacy Team is here to help. We prioritize transparency and are dedicated to addressing your inquiries.

What Information We Collect and Why

Agentix collects specific personal information to provide and improve our services. The types of data we gather may include:

• Your name
• Job title and professional role
• Company or organization name
• Business contact details, such as email and phone number

This data enables us to tailor our services, communicate effectively, and fulfill contractual obligations. We do not sell your data and only share it with trusted partners essential for delivering our services.

In some cases, we may receive additional data from third-party sources, such as professional networking platforms, to better understand your needs and offer relevant solutions.

Using the Agentix Website

When you interact with our website, we automatically collect technical information to enhance your experience. This includes:

• IP address and geographic location
• Browser type and operating system
• Pages visited and duration of visits

This data helps us improve our site's functionality, troubleshoot technical issues, and analyze trends to optimize user experience. These insights are used solely to refine our offerings and services.

Cookies and Tracking Tools

Our website uses cookies to personalize your experience and provide targeted content. For details about the types of cookies we use and how to manage your preferences, please refer to our Cookie Policy.

Sharing Your Data

Agentix ensures that your personal data is only shared under appropriate circumstances, including:

1. With your explicit consent or request.
2. To comply with legal obligations or protect our rights.
3. With trusted service providers who support our operations.
4. To safeguard public safety in emergencies.

Your data is securely stored with third-party providers, which are contractually bound to use it only for agreed-upon purposes. Aggregated and anonymized data may also be shared for analytical or marketing purposes without identifying any individual.

Data Transfers Across Borders

Agentix operates internationally, and your data may be processed in countries with different data protection laws. Whenever data is transferred, we implement robust safeguards, such as contractual clauses, to ensure your privacy is maintained. By using our services, you acknowledge and consent to these data transfers.

How We Protect Your Data

Agentix employs advanced security measures to safeguard your personal information:

• Encryption: Data is encrypted both during transmission and at rest.
• Access Controls: Only authorized individuals can access sensitive information.
• Request Monitoring: We implement rate limits to prevent misuse of our platform.
• Domain Controls: Users can specify authorized domains for embedding our services.

We continuously evaluate our security practices to meet industry standards and comply with relevant regulations.

Retention of Your Information

Agentix retains personal data only as long as necessary for business or legal purposes. Upon request, and where feasible, we will securely delete or anonymize your data. If you have questions about our retention practices, contact contact@useagentix.com.

Children's Privacy

Agentix's services are not designed for individuals under 18 years old, and we do not knowingly collect information from children.

Contacting Us

If you have concerns, questions, or complaints about this Privacy Policy, reach out to:

We appreciate your trust in Agentix and are dedicated to ensuring your privacy is respected and protected.